FREE Shipping on orders over $100 or $8 flat rate any time!

Frequently Asked Questions

Top 4 Questions

  • How long will it take to process my order?

    Most products require 1-2 days to process. See exceptions.

  • What kind of paper do you use?

    Premium, 100% recycled, 100 lb. matte-finish card stock (unless otherwise noted).

  • How can I track my order?

    Once your order ships you will receive an email with tracking information. If you have an account, check order status any time at My Account / Order History.

  • Do you offer a guarantee?

    We want you to be delighted with your order, and putting that smile on your face is our first priority. If for some reason you are not completely satisfied, please let us know and we'll do whatever we can to make it right. Happiness guaranteed!

Personalizing Questions

Ordering Questions

Shipping & Delivery Questions

General Questions

Technical Questions

Personalizing Questions

How do I upload my photos?

To upload photos stored on your computer:

  • Open the My Photos tab in the box at the bottom of your screen and click Add a Photo. (If you do not see the Add a Photo icon, click the double arrows on the left side of the box.)
  • Click Browse to locate files stored on your computer. Highlight the photos you want to upload. To upload several files at once, hold down the Control key (Command on a Mac) and click on each file. Then click Open to confirm your selection and they will begin uploading automatically.
  • A dated file folder will appear in the box for all the photos you upload that day. (If you do not see the folders, click the double arrows on the left side of the box.)

To upload photos from Facebook or Instagram:

  • Open the My Photos tab in the box at the bottom of your screen and click the Facebook or Instagram icon. (If you do not see these icons, click on the arrows at the left side of the box.)
  • Log in to your Facebook or Instagram account, if you are not logged in. Your photos will upload automatically. Don't worry, this activity will not be posted on your wall, and no other information will be taken from your account.
  • Enter your Facebook username and password to access your Facebook photos. Cover and profile photos will upload automatically. Don't worry, this activity will not be posted on your wall, and no other information will be taken from your Facebook account.
  • File folders will appear in the box. Click on folders to see photos. If the folders disappear, click the double arrows on the left side to see them again.
  • You must remain logged in to have access to Facebook or Instagram photos. Photos that are used to personalize your project will be saved to that project, but they cannot be accessed for other projects unless you are logged in.

…or you can call us, and we'll walk you through it. :)

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I can't find my uploaded photos. Where did they go?

  • Open the My Photos tab at the bottom of your screen. (If the box is empty, try clicking on the double arrows on the left side of the box.) You should see a Facebook icon, an Instagram icon, and a My Albums folder. Click on My Albums if you uploaded them from your computer, camera or other device. Any photos uploaded during your work session should be in a folder here.
  • Are you logged in to your Pear Tree account? If you were logged in when you created a project and are no longer logged in, logging in should locate your photos. If you do not have an account, photos are stored only temporarily. If you don't see them, you may need to upload them again.
  • You must remain logged in to Facebook or Instagram to have access to these photos. If you use a Facebook or Instagram photo in one of our cards, it will be saved to that card, but Facebook and Instagram photos are not stored in My Photos and will not appear there unless you are logged in to those accounts.

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What are the recommended photo sizes and formats?

Minimum photo size:

  • Image resolution of 300 ppi (pixels per inch) or a file size of 500 KB to 5 MB should be fine for most photo areas, except very large areas such as yard signs and posters.
  • If your photo file does not list its resolution, look for an image size of around 1500 x 2100 pixels (or 2100 x 1500 pixels).
  • Smaller images may work in smaller photo areas on our cards. If you do not see a yellow low-resolution warning when you place your photo, you are good to go.

Maximum photo size:

  • 15 MB

Photo file formats accepted:

  • .jpg
  • .tiff
  • .png

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How can I tell what size my photo is?

  • Using Windows: Find the saved photo file on your computer. Right click on the file and go to Properties. Click on the Details tab at the top. In the area that says Image, Horizontal Resolution and Vertical Resolution should each be at least 300 ppi (pixels per inch)
  • Using Mac OS: Find the saved photo file on your computer. Hold down the Control key and click on the photo file. Go to Get Info. Look under More info for dimensions. Make sure the dimensions are in the range of 1500 x 2100 pixels.
  • In general, Facebook and Instagram photos have been sized for Internet use, and are often smaller in size than the original files. It's best to use original photo files from your camera or stored on your computer whenever possible.

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Why is there a yellow triangle on my photo?

  • A yellow triangle means your photo is too small (or too narrow or too short) to print well. We're not kidding about this. The photo will appear blurry or pixelated in your printed cards, even if it looks fine on your computer screen. If you do not have access to a larger size image, we recommend you not use the image in that photo area. Smaller files may work in smaller photo areas in our cards. If you love the photo, try it in a smaller box.
  • If the photo is a copy, and you have access to the original digital file, check the size of the original (see how above). If image resolution is 300 ppi (pixels per inch), or dimensions are approximately 1500 x 2100 pixels, upload this file and use it instead of the smaller copy.
  • If the original is on a camera or a memory card and you are saving it to a computer, the computer may decrease the size of the image to save space. When it asks you what quality to save it as, choose a higher quality, not to exceed 15 MB file size. Anything at or above 2 MB should be fine for most of the photo areas in our products.
  • If your original is a print that was scanned, re-scan it using the highest quality setting possible. Your original photo should be at least 4 x 6" to get a high quality scan.
  • It's best not to crop photos prior to uploading them, since you can adjust the zoom once it's in your project. If you still have the original un-cropped photo, try that instead.

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What if my photo is too large?

  • The maximum photo size we accept is 15 MB.
  • If your photo is too large to upload, open the photo with your photo editing/organizing software program and duplicate it or create a copy. Open the duplicate, then save it as a smaller image size. (Do not crop the photo.) Consult the help section of your photo editing software if you are unsure how to do this. Give this smaller version a different name so you can easily find it, and then upload it.
  • To adjust the size of your photo after placing it in a card, click on the photo to open the Photo Edit box at the bottom of your screen. Use the Zoom slider by clicking and holding the dot while dragging it to zoom in and out. If you cannot drag the slider one way or the other, this means it is already at the minimum or maximum size required to fill that space.
  • To move or re-center the image, click on the image and hold while dragging it. If it does not move in a certain direction, that means it has reached the edge of your photo and cannot move further in that direction.

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How do I zoom out on a photo that is too close up?

  • If your photo is large enough, you may be able to use the Zoom tool to adjust the way it is cropped. Click on the photo to open the Photo Edit box at the bottom of your screen. To use the Zoom slider, click and hold on the dot while dragging it to make the subject of your image smaller or larger.
  • The Zoom tool works best when the proportions of your photo match the proportions of the photo box you placed it in (a horizontal photo in a horizontal box, and a vertical photo in a vertical box). If you cannot drag the slider one way or the other, this means your photo is already at the minimum or maximum size required to fill that space.
  • To move or re-center the image, click on the image and hold while dragging it. If it does not move in a certain direction, that means you have reached the edge of your photo and cannot move further in that direction.
  • If you see a yellow triangle or a low-resolution warning after zooming, your photo is too small to fill the space at that zoom level, and will appear blurry or pixelated when printed. You should pull back on the zoom, or find a larger photo with the right dimensions to fit that space. (Sorry. We know that's not what you wanted to hear.)

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How do I edit, switch or delete a photo?

  • To adjust the size or look of your photo after placing it in a card, click on the photo to open the Photo Edit box at the bottom of your screen.
  • Use the Zoom slider by clicking and holding the dot while dragging it to zoom in and out. If you cannot drag the slider one way or the other, this means it is already at the minimum or maximum size required to fill that space.
  • To move or re-center the image, click on the image and hold while dragging it. If it does not move in a certain direction, that means it has reached the edge of your photo and cannot move further in that direction.
  • To change the color, tint, contrast or sharpness of a photo, click on the photo to highlight it. Go to the Photo Filter tab below, and check the filters you wish to apply. Certain filters work well in combination. For example, if you change a color photo to black and white, try adding the Contrast and Sharpen filters, or the Vibrance filter to enhance the effect.
  • To replace a photo in any photo area, simply drag a new photo into that spot.
  • To delete a photo from any photo area, click on the photo to highlight it. Go to the Photo Filter tab and click on Remove Photo. You can also drag a new photo into the photo area, which automatically removes the previous photo.
  • You cannot delete a photo area, but you can leave it blank if you want to. Be warned, any photo area without a photo in it will print as a blank area in whatever background color or pattern is on the card. Check your Preview window to see how it will look.

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Why does my photo turn upside down when I place it in the card?

  • Not to worry! Your photo is upside down because your card folds, and when it is folded your photo will appear right side up. We promise.

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Can I change the design (add, delete or move a photo or text box)?

  • While photo and text boxes cannot be moved, they can be left blank if you wish to do so. Areas that are left blank will appear as a blank area over whatever background color or pattern is featured on the page.
  • Some text is considered artwork, and cannot be edited or removed. If clicking on the text does not open a text box, it cannot be removed or edited (though you may be able to change its color).
  • In some cases we may be able to make minor changes to a card for you, such as enlarging a text box or moving a photo or text box slightly. There is a $25 charge for this service. Because our ability to do this is limited and varies by card, please send us an email with the details, including the item number, what you'd like to change and your username, so that we can determine whether changes can be made to your project. We will contact you before proceeding.

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How do I edit text?

  • To edit text, click on the text and an editing window will open. Type in the text you wish to use. You can also change the alignment, color, font and font size. Click Done in the editing window to see the changes in your card.
  • Some text, when used as a design element (such as calligraphy, stylized lettering or extra large fonts), may not be editable. If clicking on the text does not open an editing window, it is not editable (though you may be able to change its color).
  • To make sure you have edited all the personalized text areas, click What Can I Edit at the top of your screen to highlight them all. Use the Zoom tool (+ and -) on the left side of your screen to see these areas more clearly.
  • Text will print as it appears on your screen. (Use the Preview window to see what it will look like when printed.) To maintain the integrity of the design as well as the size of the font, we recommend that you keep your text reasonably close to the length of the original text. There is some flexibility, but the more text you add, the smaller the font will be.
  • Any text box that is editable can also be left blank, if desired.
  • If the Colors palette appears on the right when editing text, that means you can change the color of the text by clicking on a new color.
  • On small screens such as laptops, you may have trouble activating a text box to edit what's inside. Use the Zoom tool (+ and -) on the left side of your screen to make your image bigger, and then you should be able to open the text box.
  • Special characters and language accent marks can be added by using international keyboards, or by copying and pasting them into the text areas. Write your text in another program, such as Microsoft Word, then copy it and paste it into the text area of your card.

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Why can't I change the color of something?

  • Many but not all of our products allow you to edit the colors, and not all of the colors on a particular card may be editable. To see what colors can be changed, click on the Artwork tab in the bottom box. Each of the color areas that can be changed will appear in the box, along with a palette of new colors to choose from. Click on the areas one at a time and choose a new color.
  • You can also click directly on a specific area of the card to see if you can change its color. If the color palette grid appears below, you can change it.
  • Text colors can also be changed in many cases. If the color palette does not appear when you click on the text, its color cannot be changed. Usually this is because our designers want to make sure the text is legible, but sometimes they just don't want you messing with their cool design.

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How do I save my project to edit or purchase later?

  • First you need to sign in to your account, or create an account if you don't have one. Once signed in, you can save your work and return to it later by clicking Save for Later at the top of your screen.
  • If you are finished personalizing your product and would like to save it to your cart, click Next to exit the Personalizer. The following screens will take you through envelope & quantity options, shipping methods, billing and ordering.
  • To return to a saved project, go to My Account and look for Saved Projects. Click on Resume Project to finish personalizing.
  • To make a change to a project that is in your cart, open your cart and click on the Edit Project button next to the item.

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Ordering Questions

My personalized items aren't in my cart. Where did they go?

  • Check to see if you are logged in. Do you see a "Welcome" message followed by your name on the top right side of your screen? If not, log in and then check your cart.
  • Go to My Account and look for your project under Saved Projects. You may have saved your item instead of putting it in your cart. If you find it in your Saved Projects and wish to edit it or add it to your cart, click on the Resume Project button, make any changes, and click Next to finalize and save it to your cart.
  • Did you switch computers or devices? If you created the card on another computer and were not logged in, then it was not saved to your account. However, you should still be able to access it from that computer (unless that computer is set up to delete cookies). If you wish to have access to it from more than one device, however, you must open it on the original computer, create an account (or sign in if you already have one) and then save it to your account. That way you will have access to it wherever you are.

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How do I change the quantity of my order?

If you've already placed the order, call customer service at 1.800.403.8861 immediately, and we'll get it fixed for you right away. If your order has already been processed, see How do I order more of a previously purchased item?

If you haven't yet placed the order, you can select or change the quantity of an item in several places during the personalizing and ordering process.

  1. On the product detail page, before you begin personalizing, you can select from a dropdown menu of pricing options.
  2. Immediately after you finish personalizing, you'll have a chance to select or change the quantity, choose envelope options and add other options. Envelope quantity automatically updates with item quantity changes. (Extra envelopes, if requested, will be added to the new total.)
  3. In your cart, before you checkout, you can edit quantity. Please be patient after changing the quantity of an item in your cart. It may take several seconds to calculate the new total.

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Are envelopes included?

Yes, appropriately sized white or ecru envelopes are included at no extra charge. During the checkout process you will have the option to personalize them with your return address, order extra envelopes, or select other colors for a small extra charge.

Envelopes are chosen to match the finished or folded size of your items. Add 1/8-inch on all sides to determine envelope size.

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Can I pre-order envelopes?

You sure can! Envelopes can be pre-ordered by calling customer service at 1-800-403-8861. They cannot be pre-ordered online. When you call, you'll need to give us the item number of the card or invitation you're planning to order. Then place your order as you normally would. Once you have your order confirmation number, please call us again so we can make sure you don't get charged for a second set of envelopes.

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Do cards with ribbons come assembled? Can I choose the ribbon color?

Ribbons or bows, in the color shown, are included with each order. You can string or tie them yourselves, or let us save you time and assemble them for you, for an extra charge. Look for Assembly Services on the Project Options page after personalizing, or by selecting View Project Options when the item is in your cart. The charge for this service varies by card.

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Can I change something on my project after placing the order?

You have 45 minutes after placing an order to make any changes. You may be charged a fee of up to $25 (depending on what type of change it is) and processing of your order may be delayed. To make a change, call Customer Service immediately at 1-800-403-8861. Please understand that after the 45-minute mark we begin processing your order. Changes cannot be made after this point without stopping all customer orders in progress.

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Can I cancel an order that I just placed?

You have 45 minutes after placing an order to cancel it. You must call Customer Service immediately at 1-800-403-8861. Cancellations made after the 45-minute cut-off will be charged in full. Please note that if you cancel your order, any personalized items in the order will not be saved. If you wish to order any of the items at a later time, you will have to re-personalize them.

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Can I see a proof before placing the order?

We do not have the ability to send a printed sample (proof) to you before the order is placed. You can, however, request that a PDF be emailed to you, after you place your order. There is a $10 fee for this service. To request a PDF, call Customer Service at 1-800-403-8861. Processing of your card will be delayed until we have your approval, or until any changes are finalized. There may be additional fees for extensive changes or additional proofs.

Other options available:

  • If you'd simply like to see samples of our paper, or are concerned about matching exact colors, order a sample pack. We have sample packs for Christmas, Graduation, Baby, Wedding or Party Invitations. Each pack includes 5 samples, a color swatch card, and a $10 off coupon. Sample packs are $2 each, plus shipping.
  • Place an order in the smallest quantity available. Most products are available in quantities as low as 8 or 12, which makes this an inexpensive way to see a proof of your card and still be able to use them.

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What is your return policy? Do you offer a guarantee?

We want you to be delighted with your order, and putting that smile on your face is our first priority. If for some reason you are not completely satisfied, please let us know and we'll do whatever we can to make it right. Happiness guaranteed!

If there is an issue with your order, please contact us immediately so that we can determine the best way to resolve the issue.

Live Chat
Monday - Friday: 8 a.m. to 9 p.m. CST
Saturday & Sunday: 10 a.m. to 10 p.m. CST

Toll Free 1.800.403.8861
Monday - Friday: 8 a.m. to 9 p.m. CST
Saturday: 9 a.m. to 1 p.m. CST
Sunday: closed

After hours email
customerservice@peartreegreetings.com

If directed to return, items must be returned within 30 days of receipt. Please include a copy of the packing slip and the reason for the return in the package. Pear Tree does not cover return shipping charges unless we request the return. Returns will be processed 2-3 business days after we receive them. Once your return has been processed, please allow 3-5 business days for the refund to appear on your credit card.

Returns can be mailed to:
Attn: Returns
Pear Tree Greetings
1985 Lookout Drive
North Mankato, MN 56003

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What payment methods do you accept?

We accept MasterCard, Visa, American Express, and Discover.

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Is it safe to use my credit or debit card on your website?

Our website is certified McAfee Secure which means that it is tested and certified daily to pass intense security tests which help protect you from identity theft, viruses, spyware and other online threats. We use encryption (SSL) when collecting or transferring sensitive data.

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Why isn't my promo/coupon code working?

  • First, check the details. Does your merchandise total (before taxes and shipping) meet the minimum order requirement if there is one? Do the items in your cart qualify for the discount? Has the offer expired?
  • If you found the code somewhere other than on our website and without all the details, it may have expired. It may also be non-transferrable and work only for certain customers who qualify. Or it may be a fraud. It's best to check our website, where you'll find current coupon codes that actually work.
  • If you received the code in an email or advertisement or you found it on our website, and it is still valid but not working, please call Customer Service at 1-800-403-8861.

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How do I order more of a previously purchased item?

  • If you have an account, you can log in to My Account and click on Order History. Click on the order Confirmation Number to see the individual items you purchased, and look for the Order More button next to the item.
  • If you do not have an account, call Customer Service at 1-800-403-8861 for reorders.

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Shipping & Delivery Questions

When will my order arrive?

Most normal card orders shipped within the U.S. should arrive in 3-8 business days, depending upon the shipping method you choose. This includes 2 days for processing and printing. See exceptions below.*

Shipping method Expected arrival time* Shipping charges
Economy
8 business days(2 days processing + 6 days shipping)
FREE for orders over $100;
$8 for orders below $100
Standard
7 business days(2 days processing + 5 days shipping)
$12.00
Priority
4 business days(2 days processing + 2 days shipping)
$23.00
Rush
3 business days(2 days processing + 1 days shipping)
$33.00
Canada Standard
7-14 business days(2 days processing + 5-12 days shipping)
$15.99 (plus international fees)
Canada Rush
4 business days(2 days processing + 2 days shipping)
$24.99 (plus international fees)

*For Assembly Services, die-cut designs, and orders of 300 pieces or more, add 1 extra day of processing time. Personalized storybooks, yard signs, posters, wall decals and photo backdrops require extra processing time as specified in product details. These items may be shipped separately. Actual delivery times may vary. International shipments may encounter delays beyond our control when clearing customs. International fees are added to shipping charges at checkout and include taxes, customs fees and import duties. Free shipping option is valid for U.S. orders only. To qualify, merchandise must total $100 after any discounts and before taxes or shipping fees are applied.

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How do I track my order?

After your order has been printed and shipped, you will receive a shipping confirmation email with estimated arrival dates and tracking information. If you have a Pear Tree account, you can also check your order status at any time by logging in to My Account and clicking on Order History. Click on the order number to see details and tracking info (available after it ships). Depending on the shipping speed you chose, it may take 24 hours for your tracking number to return any information.

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What are the shipping charges?

Shipping method Expected arrival time* Shipping charges
Economy
8 business days(2 days processing + 6 days shipping)
FREE for orders over $100;
$8 for orders below $100
Standard
7 business days(2 days processing + 5 days shipping)
$12.00
Priority
4 business days(2 days processing + 2 days shipping)
$23.00
Rush
3 business days(2 days processing + 1 days shipping)
$33.00
Canada Standard
7-14 business days(2 days processing + 5-12 days shipping)
$15.99 (plus international fees)
Canada Rush
4 business days(2 days processing + 2 days shipping)
$24.99 (plus international fees)

*For Assembly Services, die-cut designs, and orders of 300 pieces or more, add 1 extra day of processing time. Personalized storybooks, yard signs, posters, wall decals and photo backdrops require extra processing time as specified in product details. These items may be shipped separately. Actual delivery times may vary. International shipments may encounter delays beyond our control when clearing customs. International fees are added to shipping charges at checkout and include taxes, customs fees and import duties. Free shipping option is valid for U.S. orders only. To qualify, merchandise must total $100 after any discounts and before taxes or shipping fees are applied.

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Do you offer Rush Shipping?

Yes, we offer 1-day Rush Shipping as well as 2-day Priority Shipping. Select either shipping option at checkout. See chart above for prices and expected arrival times for all shipping methods.

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What shipping carriers do you use?

We use the most efficient shipping method for your choice of delivery options and shipping address. Carriers may include U.S. Postal Service (USPS), United Parcel Service (UPS), FedEx, Purolator, or a combination of these. Our Free Shipping method is UPS SurePost(R), which uses UPS Ground to deliver to your local area, and the U.S. Postal Service to deliver to your shipping address.

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Do you ship to PO Boxes or Military APO/FPO addresses?

Yes, we ship to any address within the United States and Canada, including P.O. Boxes, APO and FPO military addresses. UPS cannot deliver to a P.O. Box address.

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Do you ship internationally?

Pear Tree now ships to Canada! The applicable shipping options, taxes and fees will appear at checkout, after you enter your shipping address. For affordable international shipping to other countries we recommend www.myus.com, where you can arrange to have packages forwarded to your international destination.

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General Questions

What kind of paper do you use? Is there more than one option?

The paper type for each item is listed in the product details. Most of our products are printed on our signature 100-lb. matte finish card stock. Similar designs may be available in photo paper, postcard or magnet formats. You'll find each option listed as a separate item within each collection.

  • 100 lb. matte finish card stock - Most of our products, unless otherwise noted, are printed on premium, 100 lb. card stock made from 100% post-consumer recycled paper. Our cards have a high quality feel and a silky smooth matte finish. Order a sample pack to see and feel the quality for yourself!
  • Lustre photo paper - If you're looking for traditional, one-sided photo-paper cards, many of our designs are available on professional photo paper with a lustrous, semi-glossy finish. Check the 'Lustre Photo Paper' box in the left column to refine our product lists by paper type.
  • Magnets - Our magnets have a glossy finish on the front and a black magnetic surface covering the back.
  • Other card stock - Certain products such as self-mailers and postcards have special requirements for mailing that may be heavier or lighter than our signature 100-lb. weight. Card stock weight is listed under product features on each product detail page.
  • Custom posters, photo backdrops and wall decals - Posters and photo backdrops are printed on tear-resistant polystyrene for outdoor/indoor use. Our wall decals are printed on textured polyester-based wall fabric with a removable and repositionable adhesive backing.

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Can I order a sample?

You sure can! Sample packs are available for purchase online for just $2 plus shipping, but a $10 off coupon is enclosed to offset this charge! Choose from Christmas, Graduation, Baby, Wedding or Party Invite sample packs.

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How can I be sure the color is exactly what I want?

Order a sample pack! You'll receive a color swatch card, along with 5 samples of our premium card stock. Sample packs are available for purchase online for just $2 plus shipping, but a $10 off coupon is enclosed to offset this charge! Choose from Wedding, Christmas, Graduation, Baby, Wedding or Party Invite sample packs.

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Can I share my design with friends?

That's something we're working on. Watch for it soon!

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How do I change my email preferences?

You can change your email preferences at any time by logging in and going to My Account.

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Do you sell Gift Cards?

No, we do not, but it is an option we are considering and are monitoring the demand for this option. If you feel like it, please shoot us a quick email at customerservice@peartreegreetings.com and let us know that it's an option you'd be interested in. We'd love to hear how you'd use a gift card if it were available.

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Do you have a catalog?

No, we do not. In order to keep our prices low, our products are only available online.

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What do those icons mean?

  • Heavy Card Stock - Our signature paper is premium 100 lb. matte-finish card stock made from 100% recycled material. A few products use a heavier or lighter card stock, and these exceptions are listed in the product details.
  • Processing Time - Most products, unless mentioned otherwise, require 1-2 days of processing time before shipping. Extra large orders and assembly services require 1 extra day. See shipping policy for other exceptions.
  • Envelope Color Choices - These products offer more options than the basic white or ecru envelope colors.
  • 100% Recycled - These products are printed on 100% post-consumer recycled paper. Our printing facilities are all FSC Certified.
  • Additional Postage Required - Due to their size or weight, these products may require postage in addition to the standard rate.
  • You Pick Color - These products let you change the color of one or more design elements, such as the text, artwork or background colors. We have over 70 colors to choose from!
  • Golden Pear - When you see a Golden Pear you'll know you've found something special, one of our most creative designs, featuring unique folds, cuts, ribbons and bows.
  • Lustre Photo Paper - These products are printed on traditional photo paper with a semi-glossy finish. The backs are blank.
  • Magnet - These magnet-backed cards and photos have a glossy finish on the front and a black magnetic surface covering the back.
  • Mobile Photo Friendly - These products contain small photo areas optimized for smartphone, Instagram or Facebook photos. Use these photos with caution in larger photo areas.
  • Too Small To Mail - These products do not meet US Postal Service minimum size requirements for mailing. They should not be mailed.

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Technical Questions

What browsers do you support?

  • Google Chrome
  • Mozilla Firefox 10 or higher
  • Safari 3.0 or higher
  • Internet Explorer 9 or higher

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How do I enable cookies on my browser?

A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer's hard drive. You need to enable cookies on your browser to be able to access account information, personalize and save projects, add products to your cart and more at peartreegreetings.com.

Most browsers are installed with cookies enabled. If you see an error message saying you need to enable cookies, go to your browser preferences or tools/options to do this.

If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on the log out link at the top of the page.

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How do I clear my cookies or cache?

As you browse different websites, your browser creates cookies and stores a history of them, called your temporary internet files (PC) or cache (Mac). Cookies are designed to store preferences and enable pages to load faster, but your browser can get confused if you are not logged in to your account, visit a lot of pages, or if we have made updates to the pages since your last visit. Clearing your history/cache/cookies enables your browser to load new pages directly from the website, rather than from your history.

Save projects first!

  • If you have an account, make sure you are logged in before clearing your history/cache/cookies to save projects currently in progress.
  • If you do not have an account, any projects in progress will NOT BE SAVED after clearing your history/cache/cookies. You must create an account and save your project before clearing cookies.

 

Click here if you are using Internet Explorer

Click here if you are using Mozilla Firefox

Click here if you are using Apple Safari

Click here if you are using Google Chrome

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